AuthLite Interactive Documentation
FEATURES: What can AuthLite Do? TOKEN TYPES: What "Factors" are supported? INSTALL: How and where to install AuthLite? CONFIGURE AuthLite for your needs CHOOSE USERS: Choose 2-factor Users ENFORCE 2-factor Logons ADMINISTER AuthLite Tokens LDAP logon support/enforcement VPN and RADIUS Configuration How to Log In Event Logging

Your user is a member of at least one AuthLite group.  This membership tells AuthLite that you should already be treated as an AuthLite user and you should already have at least one token defined. 

If this user has no tokens and you want them to provision through the portal, you have to remove them from all the AuthLite groups first, then retry.